<font style="FONT-SIZE: 12px" face="Arial">Marketing philosopher <a href="http://sethgodin.typepad.com/seths_blog/2013/06/your-call-is-very-important-to-us.html" target="">Seth Godin</a>
takes on an issue that I find particularly irksome, the inbound call to customer service. As badass astrophysicist, Neil deGrasse Tyson, recently twitted, "after 15 minutes, I'm beginning to
think my call is not very important to you." Me too.</font>
<blockquote>
<p><font style="FONT-SIZE: 12px" face="Arial">Rules for treating inbound customer calls with respect:</font></p>
<p><font style="FONT-SIZE: 12px" face="Arial">0. Spend a lot more money on this. Hire more agents. Train ...</font></p></blockquote>
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